terms & conditions

1. About these Terms

These Terms and Conditions (“Terms”) govern your access to and use of the Blob mobile application, website, helpdesk pages and related features and services (together, the “Service”).

By creating an account, accessing or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

These Terms should be read together with our Privacy Policy, Community Guidelines and Acceptable Use Policy, Cookie and Similar Technologies Policy and any feature-specific terms that we make available.

2. Who operates Blob

The Service is operated by Blobme Limited (trading as Blob), a company registered in England and Wales under company number 17177836, with its registered office at 14-16 Stanley Street, Holyhead, Anglesey, LL65 1HG (“Blob”, “we”, “us” or “our”). Blobme Ltd has no establishment, staff or office in Portugal.

You can contact us at help@blobme.ai. Legal notices may be sent to help@blobme.ai or to our registered office by post. Privacy requests should be sent to privacy@blobme.ai (for the attention of Jake Ashworth).

3. What Blob is

Blob is a campus-focused social platform designed to help university students and, where enabled, other verified university-affiliated users discover people, communities, events and campus life.

The Service may include profiles, posts, stories, comments, reactions, direct and group messaging, connections, swiping/discovery, communities, núcleos, societies, events, RSVPs, search, notifications, alerts, helpdesk content and other campus-related features.

Blob is not a university, student union, association, campus operator, ticketing provider, payment provider or retailer. Unless we clearly say otherwise, Blob is not endorsed by, operated by or acting as agent for any university, student union, students’ association, club, society, merchant or event organiser.

Marketplace listings, petitions, events/RSVPs, swipe/matching, profile views, Blob Score and optional location tagging are currently live. Student discounts/partner offers, jobs and careers, accommodation, mentoring, wellbeing and partnerships may be shown as coming soon. Campus bookings/facility reservations, subscriptions, in-app payments, Blob-run ticketing, rewards and advertising are not available at launch unless we expressly say otherwise.

4. Eligibility and account verification

You may only use the Service if you are aged 18 or over, provide a mandatory date of birth at signup, have a valid university email address or another verification method accepted by us, and are legally capable of entering into a binding agreement. There are no exceptions for 17-year-old students.

We may verify your eligibility when you register and at any later time, including by rejecting under-18 signups server-side, sending a verification code to your university email address, checking your university affiliation, checking organisation account domains or asking you to re-verify your status.

You must not use the Service if we have previously suspended or terminated your account for breach of these Terms or our Community Guidelines, unless we have expressly allowed you to return.

5. Your account

You must provide accurate, current and complete account information and keep it up to date.

You are responsible for keeping your password secure, for all activity on your account and for notifying us immediately at help@blobme.ai if you suspect unauthorised access.

You must not share, transfer, sell or allow anyone else to use your account.

You can close your account through the in-app settings or by contacting us, subject to the retention rules in our Privacy Policy and Account Deletion helpdesk page.

6. Universities, associations and third-party relationships

Some features may refer to universities, student unions, students’ associations, núcleos, societies, clubs, modules, merchants, event organisers or other third parties.

Unless expressly stated, those references do not mean that the third party operates, endorses or is responsible for Blob.

Where a verified society, club, student union, university department or other third party administers a space on Blob, that third party is responsible for the accuracy of the information it provides and for complying with any laws and rules that apply to it.

We may remove or restrict third-party pages, hubs, communities, societies, events or other content where we reasonably believe they are inaccurate, unauthorised, unlawful, unsafe or contrary to these Terms or our Community Guidelines.

7. Your content

“Your Content” means content you upload, post, transmit or otherwise make available through the Service, including profile information, photos, videos, posts, stories, comments, replies, reactions, messages, files, polls, listings, events and community content.

You retain ownership of Your Content and any intellectual property rights you have in it.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, reproduce, format, transmit, display, make available, moderate and technically adapt Your Content as necessary to operate, provide, secure, moderate and improve the Service.

We will not use Your Content in paid advertising or to train external artificial intelligence models unless we have told you clearly and have a lawful basis to do so.

Your Content may remain visible to other users according to your settings and the feature you use. For example, posts may be visible to other users, community posts may be visible to community members and event RSVPs may be visible if the feature is designed that way.

When you delete Your Content or your account, the licence above ends except to the extent that retention is necessary for backups, legal compliance, safety, moderation records, dispute handling, or content that other users have independently shared or retained through the Service.

You are responsible for ensuring that you have all necessary rights, permissions and consents to upload or share Your Content and that Your Content complies with these Terms, our Community Guidelines and applicable law.

8. Messaging and privacy expectations

Direct messages and group messages are private between participants, but they are not end-to-end encrypted unless we expressly state otherwise.

Message content is stored on our systems or our service providers’ systems and may be accessed or reviewed in limited circumstances, including where a message is reported, where necessary for safety or moderation, to investigate misuse, protect the Service, comply with legal obligations or respond to valid requests from law enforcement, regulators or courts.

You should not send information through Blob that you would not want us, our service providers or relevant authorities to access in those limited circumstances.

9. Discovery, swiping and matching

The Service may include discovery, swiping and matching features that allow users to view profiles and indicate interest in connecting.

If a swiping or matching feature is optional, your profile should only be shown in that feature where you have chosen to participate or where the feature has been clearly explained and you have appropriate controls.

Matches may be created automatically where two users express mutual interest or meet other feature criteria. This automated processing is designed to facilitate social connections and does not, in itself, produce legal or similarly significant effects on you.

You can manage discovery/matching through available controls, including pausing your account to hide your profile from search and discovery and blocking individual users. These controls will not necessarily remove existing connections or messages.

Blob does not conduct background checks on users. You are responsible for taking care when interacting with other users online or offline.

10. Events and offline meetings

The Service may allow users to create, browse, RSVP to, share and check in to events.

Unless we expressly state otherwise, Blob is not the organiser of user-created events and is not responsible for venue access, health and safety, ticketing, refunds, capacity, permissions or event management.

Organisers may mark an event as paid and add a ticket price and external ticket link. Where events link to external ticketing providers or organisers, your purchase or booking is with that provider or organiser, and their own terms and privacy policies apply. Blob does not sell tickets or process ticket payments.

You attend events and meet other users at your own risk. We recommend meeting in public places, telling someone you trust, checking event details carefully and reporting safety concerns through the app or, where appropriate, to emergency services.

11. Communities, núcleos and campus spaces

The Service may allow users or verified organisations to create or administer communities, núcleos, societies, clubs or other campus spaces.

Community administrators are responsible for keeping their descriptions, posts, events and membership information accurate and lawful.

We may restrict, suspend, rename or remove a community or administrator rights if we reasonably believe this is necessary for safety, accuracy, legal compliance, platform integrity or enforcement of these Terms.

12. Marketplace, petitions and other features

Marketplace and petitions are live features. The marketplace is a peer-to-peer listings feature only: sellers may list items and buyers may contact them, but Blob does not own listed items, inspect them, process payments, charge fees or take commission. Buyer and seller settle payment and delivery between themselves. Petitions must be genuine and lawful, and signing a petition may make your support visible according to the feature design. If additional features such as student discounts, jobs and careers, accommodation, mentoring, wellbeing, partnerships, campus bookings, subscriptions, in-app payments, Blob-run ticketing, rewards or advertising are introduced, additional terms and privacy information may apply.

13. Acceptable use

You must use the Service lawfully, responsibly and in accordance with these Terms and the Community Guidelines.

You must not misuse the Service, interfere with its operation, access it by unauthorised automated means, harvest user data, impersonate others, create fake accounts, post illegal or harmful content, harass others, infringe rights, send spam, attempt to manipulate any scoring or discovery systems, or use the Service for unauthorised commercial purposes.

You must not use the Service in a way that could harm minors or other vulnerable users, even where the Service is intended for adult users only.

14. Reporting, moderation and appeals

We provide tools for users to report content, profiles, messages, groups, communities, events or other activity that may breach these Terms, the Community Guidelines or the law.

We may review, remove, restrict, downrank or disable content and may warn, restrict, suspend or terminate accounts where we reasonably believe this is necessary to enforce these Terms, protect users, comply with law or protect the Service.

Where required by law or where we consider it necessary and proportionate, we may preserve and disclose information to law enforcement, regulators, universities, student unions or other relevant third parties.

If we take action against your content or account, you may appeal by following the in-app appeal process or emailing help@blobme.ai. We will consider appeals fairly and within a reasonable time.

15. Intellectual property

The Service, including software, design, branding, logos, interfaces and content supplied by us, is owned by us or our licensors and is protected by copyright, trade mark, database and other intellectual property laws.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your personal, non-commercial use in accordance with these Terms.

You must not copy, modify, distribute, reverse engineer, scrape or exploit the Service except as expressly permitted by law or by us.

16. Third-party links and services

The Service may contain links to third-party websites, services, pages, ticketing providers, social media platforms or resources.

We do not control third-party services and are not responsible for their content, availability, terms, privacy practices or security. You should review their terms and policies before using them.

17. Changes to the Service and these Terms

We may add, change, suspend or remove features of the Service. Where a material change significantly affects your rights or obligations, we will provide reasonable notice where practical.

We may update these Terms from time to time. We will update the “Last updated” date and, where changes are material, notify you through the Service or by email before the changes take effect where practical.

If you do not agree to updated Terms, you must stop using the Service and may close your account.

18. Suspension and termination

You may close your account at any time through the in-app settings or by contacting us.

We may suspend, restrict or terminate your account or access to the Service if you breach these Terms or the Community Guidelines, if we reasonably suspect unlawful or harmful conduct, if required by law or a competent authority, if your eligibility cannot be verified, if your account is inactive for an extended period, or if we cease to offer the Service.

We will take proportionate action where reasonably possible, but serious breaches, safety risks, illegal content or regulatory requests may require immediate action without prior notice.

On termination, your right to use the Service ends. We will handle your personal data in accordance with our Privacy Policy, including retention for legal, safety, moderation, backup and dispute purposes where applicable.

19. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights that cannot be excluded, or any other liability that cannot be excluded or limited by law.

The Service is provided free of charge unless optional paid features are introduced. Subject to the previous paragraph, we are not responsible for losses that were not foreseeable, losses caused by other users, user content, marketplace transactions, events organised by third parties, merchant offers, campus facilities, external websites or services, or interruptions outside our reasonable control.

Subject to the first paragraph of this section, our total liability to you arising out of or in connection with the Service and these Terms will not exceed £100 or, if higher, the amount you paid us directly for the Service in the 12 months before the event giving rise to the claim.

Nothing in these Terms affects your mandatory consumer rights under applicable law.

20. Governing law, courts and consumer rights

These Terms are governed by the laws of England and Wales, except that this does not deprive users resident in Portugal or another EU Member State of any mandatory consumer or data protection rights that apply under their local law.

The courts of England and Wales have non-exclusive jurisdiction, except where mandatory consumer rules allow you to bring proceedings in the courts of your place of residence.

21. DSA, complaints and contact

You can contact us at help@blobme.ai.

For Digital Services Act (DSA) purposes, users and competent authorities may contact Blob at help@blobme.ai.

22. General

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.

You may not transfer your rights or obligations under these Terms without our consent. We may transfer our rights and obligations to an affiliate, purchaser or successor, provided this does not reduce your rights under these Terms.

No person other than you and us has rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, unless mandatory law provides otherwise.